FAQ'S

Frequently Asked Questions

• How long does delivery take?
• All orders are dispatched Monday to Friday before 4pm. Currently orders placed before 2pm Monday to Friday will be sent out within 1-2 working days. Orders placed after 2pm will be sent out within 2 working days. Orders placed over the weekend are sent out on the Monday, or the Tuesday if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland outside of sales times.
  
  
• Can I amend or add to an order if it has already been placed?
  

  We will do our very best to make any required changes to your order such as change of address but if it has already been sent to the warehouse for processing or during extremely busy times such as Black Friday/Christmas or Sale Times this may not be possible. Contact us, as soon as possible after placing your order at info@millies.ie to make any order changes, and we will do our best to make the required change. We are unable to add or change products in an order that has already been placed.

• Do you ship outside The Republic of Ireland?
  Millies are currently delivering to the 32 counties of Ireland and a selection of European countries. Unfortunately we are not currently shipping to the UK. Please click here to view our European destinations and rates: https://millies.ie/pages/european-shipping-rates
  

• If I place an order for a gift are prices included in the package?
  For sustainability reasons, we no longer include a pack list or pricing inside Millies orders.

• How much is delivery?

  Millies charge €4.95 to deliver to anywhere in Ireland. Orders with a final total spend over €75 qualify for free shipping within the Republic of Ireland. Please note Free Shipping may be disabled during sale times. Please click here to view European destinations and their shipping rates. https://millies.ie/pages/european-shipping-rates
  
  

• Can I use my Salon Gift Card on the website?
  Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a salon gift card just email info@millies.ie. Please include your full name, full address, phone number, your gift card number and the list of products you wish to order and we can process an order for you. Should the value of your order exceed the balance of your voucher we can email a payment link for the balance to you and you can make payment securely on your side by just clicking a link in the email. Or we can give you a call to take the payment for the balance over the phone. 

•  Where to put discount code if using one?

  As you go through the checkout process you will see a box that says Gift Voucher/Discount code and you can input your discount code here.  If you are on a mobile device, you should click the drop down arrow where is says Enter Discount Code and you can enter your code in the box here. Also please click here to view terms and conditions of our discounts/offers. https://millies.ie/pages/terms-and-conditions. During sale times codes may be disabled and only the Gift Voucher field will be active here.

• Is there Free Shipping available on the website?
  Orders with a final total spend over €75 qualify for free shipping within the Republic of Ireland. Our normal shipping rate is €4.95 all over Ireland. Please note that Free Shipping offers may be removed during times of sale.
  

• Can I buy Alumier MD online?
  Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD during busy periods you can email us at info@millies.ie and please include the following information: Whether or not you are already using the Alumier range and if so, where they were prescribed to you. We can then send you a payment link for any products you wish to purchase. To do this we will need: Your full name and address, your phone number and the list of products you wish to purchase.

• If I order the wrong product how can I return it?
  If you order the wrong product or you change your mind, we offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or used or any security seals broken.                                        

  Please ensure to use sturdy packaging when returning any item and include your details and order number.
  Please do not send us returns without first getting an email authorisation from Millies, please enclose a copy of the email in your return, we can not accept returns we know nothing about. 
  Returns must be sent to us through the DPD Returns Portal. Please click this link  https://dpd.ie/Returns#/ or the An Post returns portal, please click here to access this portal https://www.anpost.com/Post-Parcels/Click-and-Post/Returns where the process is outlined in very easy steps. There is a charge of €5.95 for the DPD service and a charge of €4.95 for the An Post service when you drop your collection to your location pick up location and €6.00 if you book An Post to collect your return. 
  If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your original payment method for the relevant amount less shipping.

• Damaged or faulty Items
  If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have used the DPD Returns or the An Post Portal. Please notify us in writing or via email within 7 days to info@millies.ie.
  PLEASE NOTE A PHOTO SHOWING PROOF OF ANY DAMAGE TO A PRODUCT MUST BE EMAILED TO US IN ORDER FOR US TO REPLACE A DAMAGED PRODUCT. IF THIS IS NOT SENT, YOUR DAMAGED PRODUCT CANNOT BE REPLACED.

• If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
  
  In the unlikely event of receiving a faulty product, please contact us within 3 days of receiving your item. We will then collect this item to be returned to its manufacturer for investigation. Please do not dispose of the item without authorisation from Millies as faulty items not returned to us cannot be replaced.

• How can I track my order?
  After dispatch of your order, DPD will contact you with a tracking number prior to delivery and you will be able to track its progress on dpd.ie
  
  
• How can I make a salon appointment?
  Appointments can be made by calling 045 850330 or by emailing beauty@millies.ie and the girls will contact you as soon as they possibly can to book your appointment. 
  
  
• Can I place an order over the phone?
  If you wish to place an order over the phone you can call us on 045 530535 or during very busy periods such as Black Friday, Christmas or Sale times, email us at info@millies.ie with your phone number and the list of products you wish to order and we can call you back to place your order.
  
  
• Can I check when a product will be back in stock?
  If you wanted to be notified by email when a product comes back into stock you can do so by doing the following: Click into the product and click the Email When Available tab and input your email address you will automatically receive an email when it comes back into stock.

•  How do I find what I'm looking for?
  In order to find a particular product, type the product name in the search box located on the top right of each page. The search will bring up that particular product. You can also browse through our range of products using the store categories located on the top of each page.
  
  
• How do I add a product to my basket?
  To add a product to your basket, simply click the "basket" icon or when you click into the product information you can click "Add To Cart" located under the products price. This will automatically add the product to your basket.
  
  
• How can I pay for my order?
  Millies.ie accept Visa, Mastercard and Laser card, Paypal and Apple Pay and also Revolut. Please note that the EXACT billing address that the card is registered to must be inputted as failure to do this will cause your payment to fail. All prices are displayed and charged in Euro. Please ensure that your banking app security authentication is set up for shopping online.
  
  
• Am I charged the same price as in store?
  You will be charged the same prices in salon and online unless stated otherwise on the offer. From time to time may run online only offers or in salon only offers but this will be stated on the offer.
  
  
• What if an item is not available?
  We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of millies.ie staff will contact you. 
  
  
• What happens if my order can't be completely fulfilled?
  If an order is not fulfilled we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.
  
  
• Is it safe to use my credit card?
  Millies.ie have security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This information is not accessible to the Internet. Your browser must have the SSL feature enabled before engaging in shopping transactions with Millies.
  We want our visitors to know that credit card transactions are processed by Bank of Ireland which has confidentiality of transactions covered by their privacy policy. 
  
  

• Terms and conditions of offers

  Please click here to view our general Terms and Conditions and terms and conditions of offers. https://millies.ie/pages/terms-and-conditions